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Tracking BlackBerry text messages

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Sarbanes Oxley Technology
compliance
sarbox

The need to store emails, instant messages and other forms of corporate communication has been acute over the last year or so, creating all sorts of work for compliance and IT managers. What to do about messages and calls to or from BlackBerries? The BlackBerry Enterprise Server (BES) logs data about text messages and emails sent and received. However, according to CIO, administrators and others have to view the data in an ungainly spreadsheet. So we'll likely see some innovation in this area. India-based developer Gwava has launched a product to shift all that data to a SQL database, where it can then be viewed and used much easier. Emails, text messages and call data can be seen together.

For more:
- here's the CIO article

Comments

GWAVA is based in Montreal, Quebec, Canada with offices around the world. Our development teams are in Canada, the U.S., the Netherlands, Germany and New Zealand.

We have 10 million users of our software and our customers are in 60 countries.

WE ARE NOT FROM INDIA, NOR DO WE HAVE ANY PRESENCE THERE.

I'm surprised there aren't more comments here. Does anyone know of any companies that have been audited, fined, or otherwise chastised for lacking archives of their employees' BlackBerry SMS and PIN-to-PIN text messages? There are thousands of broker-dealers, equities firms, energy trading firms, commodities firms in the U.S. After FINRA's clarification in Regulatory Notice 07-59 ("electronic messaging includes text messages), which came months after "fair warning" in the FINRA request for comment on electronic message archiving, has any regulatory agency taken action to audit any firms operating under FINRA governance?

I consult with a company that provides compliance solutions (in the form of proprietary software and integration and migration of data) to financial services companies. Since I am a marketer with experience in technology, my work is centered on developing marketing strategies that essentially delineate what we do, how we do it, and why we're different than everyone else.

In some of my initial core consumer research, I have found that companies are trying to comply but that due to a plethora of devices and backend systems it is very difficult to do this with efficacy. In many cases, companies are archiving first so that they are technically "in compliance" and finding out ways to retrieve and search later. The good news is that there are always new technologies being created that do it better, faster, cheaper. It is my observation that finacial services firms consider compliance a progressive investment as opposed to a one time fix. Just as we have Web 2.0, soon we will have Compliance 2.0. The solutions providers that continue to evolve products and services in an efficient way are the ones that will eventually win and so will the american public.

It is also of interest that these compliance tools have broader applications in the realm of business intelligence so that solutions companies that focus on compliance today need not be restricting their ability to grow in the long term.

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